Our Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.timeoutspace.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Also, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete your purchase or attempt to complete an online transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you give us your consent for systems to be able collect and use necessary information for that specific reason only.

Also there are a few ways to sign up voluntarily for our newsletter and marketing emails:

• Opt-in to receive newsletter during a checkout process;
• Provide your email address and subscribe via website forms;
• Expressing a legitimate interest in our products (added to cart).

If you have opted in for our marketing emails (when making an order or subscribed to our newsletter) and since have changed your mind – you can opt out at the bottom of any marketing email to stop receiving them. You can also email or contact us directly to update your preferences.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations and other relevant information about your purchase). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
• Send a reminder email if you have abandoned a cart on our website, as you have shown Legitimate Interest in our products and voluntarily provided us an email address (as per Recital 47 of the GDPR).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Shopify Payments:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant (https://www.shopify.co.uk/pci-compliant) and uses 256-bit SSL certificates (https://www.shopify.co.uk/ecommerce-solutions/free-ssl-certificate) to keep order details secure.

By using our Site, you acknowledge and agree that collection, usage and disclosure of this Personal Information is also governed by Shopify’s Privacy Policy.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING PREFERENCES

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://policies.google.com/technologies/ads
• Cookies: https://support.google.com/accounts/answer/61416

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

As we would like to share with you great offers, ideas, products and news about our services from time to time - we may do this through the post, by email, text message or by any other electronic means. We won't send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so here https://www.timeoutspace.com/account/login.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHT TO INFORMATION

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Collection and use of personal information of any European residents is also subject to Shopify’s Data Processing Addendum (https://www.shopify.com/legal/dpa).

Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

DATA RETENTION  

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to share feedback, please contact us by email at support@timeoutspace.com or by mail using the details provided below:

Time Out Space Ltd
[Re: Privacy Compliance Officer]
Unit 11 Horizon Business Centre
Alder Close 
Erith
DA18 4AJ

For more insight, you may also want to check our Terms of Service and Shopify Privacy Statement.